Terms, Conditions & Personal Agreement
A minimum of 6 people are required for a class to proceed. You will be contacted via, text, phone or email should a class be cancelled, however. Class will be cancelled with at least 8 hours prior to commencement for morning classes, and at least 4 hours for mid-day and evening classes. Class may be cancelled with less than 4 hours notice in the event of instructor illness or emergency.
Lockout Policy: For your own safety and out of consideration for fellow members/ our instructors, our studio entrance door will be locked upon commencement of each class. Members are not permitted to enter the studio once class has started to ensure an uninterrupted experience and once again, for your own safety. Please arrive 15 minutes prior to class commencing so that you have adequate time to safely set your space. If you are a new member, we encourage you to arrive 20 minutes before class start time so we have ample time to assist you in the studio, brief you and settle you in. Refer to Studio & Etiquette.
Owners and/or Instructors reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Instructors reserve the right to turn clients away if they do not have the correct medical clearance.
If a class you particularly want is fully booked please sign up for the waiting list. We would also suggest you book into another class just in case.
Sessions are non-refundable and are not transferable between studios or clients and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date.
Instructors and classes are subject to change without notice. United Ride Pty Ltd (trading as Embia House) reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 8-hour time frame or are a no show/absent from your class you will lose your session and may be charged late-cancel or no-show fees. Refer to Cancellation & Absences (No-Shows) policy below.
I agree that United Ride Pty Ltd (trading as Embia House) is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against United Ride Pty Ltd or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise. United Ride Pty Ltd does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a staff member. By booking into a class you automatically agree to the above Terms & Conditions.
Cancellations & Absences (No-Shows)
At United Ride Pty Ltd (trading as Embia House) our class sizes are small and can fill quickly. This is why our Cancellation Policy exists which all clients must be adhere to:
Group classes: Cancellations need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand that sometimes unforeseen circumstances can arise but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made.
If you have booked into a class and wish to cancel your attendance, you must withdraw from the class directly from the class (online or via the Momence App - available from the Google Play/App Store). This time period is known as the “Early Cancellation Window”. We will not accept cancellations by phone, e-mail or any other method other than by using the Momence App or website.
If you need to cancel a class, the following cancellation fee structure will apply:
Early cancel: If you can no longer make your class, cancel your booking at least 8 hours before the class start time. You won’t forfeit the session, or pay a fee.
Late cancel: Cancellations made within 8 hours of the class start time, will result in a late cancellation fee (*see below) or forfeiting their credit. Clients who book using a package, will forfeit their credit. All other clients who book using an ongoing membership, or unlimited usage membership will be charged fees as below.
Standard Class: $15.00 AUD
Peak Class: $20.00 AUD
A peak class is defined as any weekend class, or a weekday class which has a scheduled attendance of 80% or more.
Absence (No-show): If you don’t cancel your class prior to the class start time and do not attend, you will forfeit your session and be charged a one-off cancellation fee of $30.00 AUD. Nobody likes a no - show! Please make room for others.
All clients, regardless of their membership type, are liable for payment of an absent fee.
If the class you’d like to attend is fully booked, we recommend joining the waitlist. Due to our 8-hour early cancellation window, there are typically changes to class attendance and places may become available. Should a place open up for you, you will receive a notification (via email or text message) offering you the place. Please respond to this notification by declining your spot if you are unable to attend.
If you can’t attend, notify us as quickly as you can and your place will be offered to the next client on the waitlist
If you don’t respond to the waitlist offer notification (if you are notified of your spot more than 8 hours prior to class starting), and then don’t attend the class, the no-show fee will apply – you will forfeit your session and be charged a one-off cancellation fee, as stipulated above.
AM classes - If you don’t respond to the waitlist offer notification (if you are notified of your spot less than 8 hours prior To the morning class starting), and then don’t attend the class or late cancel, the cancellation or no-show policy will not apply.
PM classes - If you don’t respond to the waitlist offer notification (if you are notified of your spot less than 8 hours prior To the PM, including lunch classes starting), and then don’t attend the class or late cancel, the cancellation or no-show policy will apply.
If you place yourself on the waitlist and then later realise, you’re unable to attend that particular class, we encourage you to remove yourself from the waitlist. This avoids you being placed in the class if a spot becomes available, and potentially forfeiting your session and being charged a ‘no- show’ or ‘late cancel’ fee. Spots become available for waitlisted clients with as little as 1 hours’ notice – be sure to remove yourself from the waitlist if you can no longer attend the class.
Cancellations/Rescheduling classes need to be made more than 8 hours prior to your class beginning (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Refer to our cancellation policy below for further details
Memberships, Class Packs, & Bookings
Memberships are defined as payment options that occur on a recurring basis. Class packs are non-recurring payment options for an absolute number of class credits at a once off cost.
Membership suspensions can be accommodated for up to 4 weeks total per year. Intention to suspend, must be provided by the member in writing 7 days prior to the date and emailed to welcome@embia.house.
Cancellation of memberships must be provided in writing by the member 28 days in advance to when you wish to terminate. Notice must be emailed to welcome@embia.house.
Contracts cannot be terminated prior to the completion of the minimum term. Termination prior to completion of the full contract will incur an early termination charge of $100.
Membership payments are scheduled as stipulated in the description at time of purchase.
Bookings are made online, in the studio, or via the momence app.
If you have not booked into a class, in order to avoid disappointment, please email to check the class is taking place, particularly in the early morning and late evening. We will do our best to get back to you.
Students & Concessions
Discounted pricing options are available for students of all types, including secondary school, university, or TAFE. Student pricing is available following presentation of a valid student ID card (not expired), or reasonable proof of enrollment, in studio or by email.
A valid student ID is defined as a institute issues ID document which clearly displays: Full Name, Photo, Student ID, and Expiry Date.
Where a valid ID card cannot be presented, United Ride Pty Ltd (trading as Embia House) may in its sole and absolute discretion refuse registration of student status if it is deemed that the supplementary documentation provided is insufficient evidence of student status.
Discounted pricing is also available to concession card holders at the discretion of United Ride Pty Ltd (trading as Embia House). Please email us to enquire regarding the pricing available to you. Please note, concession card holders may not have access to the same pricing options as students.
Concession card holders are subject to the same validity criteria as mentioned above for students, where status is not expired. Concession card holders will be required to present a valid government issued form of ID (one of: Australian Drivers License, Australian Passport, or Keypass Card) to confirm identity against their concession card.
Please contact Embia House for enquiries.
Pregnancy Policy
Congratulations to you and your impending bundle of joy! Before attending any classes at Embia House when you know you are pregnant, we ask that you kindly obtain medical clearance from your General Practitioner or Obstetrician and forward this to: welcome@embia.house.
If you are unsure what classes might be right for you, please use this form to determine if your physical health is suitable.
Please note that all hot mat classes are not suitable for pregnant clients. We’d love to keep sweating with you, but unfortunately for your safety, it will have to wait 9 months.